QUALITY MANAGEMENT CAN LIFT AN ILLETRATE TO THE TOP

Success story of one of my client whose name I don’t want to disclose may help you to understand how you can also make it to the top. This company runs by three brothers and their wives. To day they are top in Kerala, may be India, not sure because they operate in Kerala. They pay income tax over 12lakhs per annum.

Highest qualification among the brothers and wives is 10th standard.
The eldest brother looks after infrastructure, maintenance and stores. Second and third brothers are top class technicians. Wives manage the quality control. Not a single component comes in or goes out with out they are inspected and certified ‘OK’ by the wives.
On line inspection, purchases need approval from either of the two younger brothers. Every thing is documented and reviewed.
Information they receive is in the form of a ‘checklist’.
They believe in training. During the last 10 years they have recruited and trained 250 women, all from their community. All these family depends on this industry for they’re on going prosperous life.
Mind you the product they manufacture is HIGHTECH and HIGH PRECISION. Each tool these women employees use cost not less than Rs.2500.They are diamond tipped
I had personally visited 25 of their clients to get their feedback. All of them rated their products as top class and showed willingness to pay more to satisfy certain section of client’s clients.
They manage with just 15 representatives with SSLC background selected from the employee’s family.
Second brother is the MD and enjoy high esteem among the locality and is a down to earth person.
He is a person of great vision. He works 24X7 for uplifting his community.
His mission is to provide employment and training at least one person from each family from his community and locals, with the best technology available for their field of activity, in this world and export his products.
They have a mentor based in Germany, who got so impressed with the vision of these young technocrats and provided adequate finance.
To day they have 15000 sft wok space in three floors accommodating 250 production women and 50 supporting staff.
His philosophy in life is that bringing best technology and adequate training to all their staff, there by winning market loyalty, is the only solution for uplifting his community.
This person may be the only person in his field of activity in India, who has attended maximum number of the international & national seminars and exhibitions going around world during last six years. He had undergone spoken English and German course. Visits Germany at least once in three months for 15 days.
Now they have a well-maintained library with books and literatures collected from all round the word.
Similarly he invests heavily on hand operated, electric & electronic tools.
When ever he comes back from abroad, he provide training on the new equipment he has bought from abroad or communicates to all of them about the outcome of his tour.

He conducts atleast four training Programme to his staff by technical experts from Germany.
Presently he has two permanent consultants one a German stationed in Chennai to take advice and provide training time to time in technical matters. Other one is me on Quality & management. I am associated with them since two and a half years.
A German company with DAR accreditation certified them ISO9001:2000. They spend 3 lakhs for bringing two German auditors for one day certification audit, after I have completed the QMS implementation and internal audit. It was heartening to listen to the comments about the company by the German auditors.


(There is nothing to replace training and a system for sourcing information to keep pace with rapid changes in technological advancement. Similarly, your management’s representation in the great events organized elsewhere and reviewing the outcome to generate idea is in the hands of the Top management. Funds should be generated for the purpose from the company itself as SURPLUS on which I have explained. )