Quality Management Principles

QUALITY MANAGEMENT PRINCIPLES


Introduction

This document introduces the eight quality management principles on which the quality
Management system standards of the revised ISO9000:2000 series are based. These principle s can be used by senior management as a frame work to guide their organization towards improved performance. The principles are derived from the collective experience and knowledge of the of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards.


Applying the principle of customer focus typically leads to :
Researching and understanding customer needs and expectations,
Ensuring that the objectives of the organization are linked to customer needs and expectations,
Communicating customer needs and expectations throughout the organization,
Measuring customer satisfaction and acting on the results.
Systematically managing customer relationships,
Ensuring a balanced approach between satisfying customers and others interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole.)

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